Frequently asked questions
Find answers to the most common questions below.
Do I need a prescription to order glasses?
You only need a prescription if you are ordering prescription lenses. Frames, sunglasses and non-prescription lenses can be ordered without a prescription.
How do I order prescription glasses online?
Choose your frame, select your preferred lens type and enter the prescription details requested during the ordering process. Review your information carefully before completing your order.
What prescription information do I need?
You will typically need the SPH (Sphere), CYL (Cylinder) and AXIS values for each eye. Depending on the lenses you choose, additional measurements may be required.
What is PD and why is it important?
PD stands for pupillary distance – the distance between the centres of your pupils, measured in millimetres. It helps us position your lenses correctly in front of your eyes.
Can I order glasses without vision correction?
Yes. Many FOOCUS frames can also be ordered with non-prescription lenses.
What is the difference between standard and thinner lenses?
Standard lenses are suitable for many lower and medium prescriptions. Thinner lenses use a higher-index material, which can make the lenses thinner and lighter, especially with stronger prescriptions.
What are blue light lenses?
Blue light lenses include a filter designed for use with digital screens. They can be selected with or without vision correction, depending on the available lens options.
What are photochromic lenses?
Photochromic lenses remain clear indoors and automatically darken when exposed to suitable UV light outdoors.
How do I choose the right frame size?
Check the measurements shown on the product page and compare them with a pair of glasses that already fits you well. Frame measurements usually include lens width, bridge width and temple length.
What if I enter my prescription incorrectly?
Contact us as soon as possible. Because prescription lenses are made specifically for your order, changes may no longer be possible once production has started.
How long does delivery take?
Delivery time depends on the products in your order. Prescription glasses require additional production time before they can be shipped. The estimated delivery time is shown during the ordering process.
How much does shipping cost?
Available delivery methods and their prices are displayed at checkout before you complete your purchase.
Why do prescription glasses take longer to arrive?
Prescription lenses are individually produced according to your prescription and then fitted into your chosen frame before the glasses undergo a final quality check.
Can I change my delivery address after ordering?
Contact us as soon as possible. If your order has not yet been dispatched, we will try to update the delivery details.
Can I return my order?
For products covered by the right of withdrawal, you generally have 14 days after receiving your online order to notify us that you wish to withdraw from the purchase. Certain exceptions apply to products made according to your individual specifications.
Can I return prescription glasses?
Prescription glasses that are manufactured specifically according to your prescription are considered to be custom-made products and therefore are not be covered by the standard 14-day right of withdrawal.
Can I return a frame without prescription lenses?
Unused/non-customised products purchased online are covered by the 14-day right of withdrawal.
What if my glasses arrive damaged or incorrect?
Contact us as soon as possible and include your order number and photos of the issue. We will review the order and arrange an appropriate solution.
How do I start a return?
Contact FOOCUS customer support with your order number and the products you would like to return. We will provide you with the necessary return instructions.